Job Description

Job Description

Job Description

About PlanITROI and the Center of Excellence  

Since 2001, PlanITROI has been a global leader in reverse logistics, IT asset disposition (ITAD), asset recovery, repair, refurbishment, and lifecycle services. We serve OEMs, retailers, enterprises, educational institutions, and businesses of all sizes. Today, we are building something bigger: the world's greatest repair and refurbishment organization for ITAD and lifecycle services.  At the heart of that mission is our Center of Excellence in Youngsville, North Carolina. Here, we refurbish returned, retired, and idle IT assets, transforming them into high-quality, certified technology that extends product lifecycles, maximizes value recovery, and makes technology more affordable and accessible. We give computers, laptops, tablets, and other devices a second life. It also gives businesses, students, families, and communities greater access to the technology they need. Our clients trust us to protect their data, recover value from their retired IT, meet the highest compliance standards, and support the circular economy. But our mission goes beyond processing equipment. We are building a future-ready operation powered by quality, accountability, innovation, automation, training, and people who take pride in meaningful work.  

At PlanITROI, a retired device is not the end of the story. It can become someone's opportunity.  

We are looking for teammates who want to be a part of that future! 

Laptop Repair Technician -Tier 3  

Position Overview  

PlanITROI is seeking highly skilled Tier 3 Laptop Repair Technicians. This role represents the highest technical tier within the repair department, responsible for expert diagnostics, advanced board level repairs, workflow, and supporting strategic decision-making related to asset recovery. This role is ideal for individuals with deep hardware expertise, strong problem-solving ability, are naturally goal driven and the desire to elevate and be part of a team. 

Monday- Friday   

Hours 7:30 AM to 4:00 PM  

Primary Responsibilities will include: 

• Diagnose complex or intermittent hardware failures 
• Repair AIO, laptops, PC's, tablets, servers, smart phones, tablets and, or, Apple products
• Perform advanced board-level or component-level repairs 
• Oversee configuration standards and quality benchmarks 
• Assist management with repair vs. liquidation decision strategy 
• Help establish repair standards, workflows, and cost-efficiency initiatives 
• Monitor repair yield and recommend process improvements 
• Ensure accurate inventory movement and ERP compliance 
• Support high-priority client builds and custom configurations 
• Production Level Goal; 22+ unites daily 

Requirements & Experience:  

• 3+ years troubleshooting and performing repairs at a high production level on AIO, laptops, PC, Smart Phone, Servers and Tablets  
• Expert-level hardware diagnostics with the ability to identify, troubleshoot, and resolve complex or intermittent hardware failures. 
• Ability to perform advanced board‑level and component‑level repairs, including power circuitry, system boards, and micro‑component replacements. 
• Strong knowledge on Enterprise models and OEM part numbers to ensure accurate parts are being ordered, and parts master are accurate. 
• Strong proficiency across both the Apple and PC ecosystems, including enterprise‑grade, high‑value, and custom‑configured devices. 
• Ability to oversee and maintain configuration standards, repair quality benchmarks, and technical accuracy across the repair workflow. 
• Skilled in supporting high‑priority client builds, custom configurations, and specialized hardware setups 
• Ability to evaluate asset condition, repair feasibility, and component-level cost-effectiveness 
• Experience supporting leadership with technical insights that influence value‑based disposition decisions 
• Strong coaching ability and the desire to share your knowledge to support Tier 1 and Tier 2 repair technicians 
• Ability to help establish repair standards, workflows, and SOP improvements 
• Skilled at monitoring repair yield, diagnosing recurring failure patterns, and recommending process improvements 
• Strong process‑improvement mindset with the ability to identify inefficiencies and suggest workflow enhancements 
• Strong documentation discipline to ensure accurate ERP compliance, repair notes, and inventory movement 
• Ability to maintain a high‑accuracy, high‑quality output while supporting production throughput goals 
• Strong organizational skills and the ability to maintain a clean, organized, and safe repair workstation 
• Reliability, punctuality, and a team first attitude to support departmental goals 
• Ability to lift up to 50 lbs. and stand/walk for extended periods 

  PlanITROI offers a comprehensive benefits package, including health insurance, a 401(k) with company matches, paid time off, and more. We are an Equal Opportunity Employer and value diversity at all levels of the organization.  

Visit our websites for more information:  

PlanITROI.com | DigitalDreamsProject.com  

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