Job Description
Job Description
Job Summary
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The Senior Program and Project Manager is accountable for successfully delivering large, complex initiatives supporting strategic, operational, regulatory, and market-readiness objectives. This position leads programs spanning 30–60 product areas and serves as the single point of accountability for project outcomes.
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The role leads cross-functional business and technology workstreams, manages scope, schedules, budgets, resources, risks, and dependencies, and drives business readiness and implementation. This position combines program-level leadership with disciplined project management to ensure initiatives are delivered on time, within budget, and aligned with committed business outcomes.
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Key Responsibilities
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\n - Lead large, complex programs and technology projects spanning 30–60 product areas through the full project management lifecycle.
\n - Serve as the single point of accountability for project delivery, implementation readiness, and committed business outcomes.
\n - Develop integrated delivery plans covering scope, schedules, budgets, resources, dependencies, governance, and business objectives.
\n - Coordinate business and technology workstreams across multiple cross-functional teams.
\n - Manage multiple concurrent projects while maintaining alignment across related initiatives and product areas.
\n - Establish project milestones, deliverables, performance measures, and accountability requirements.
\n - Identify, assess, mitigate, and escalate risks, issues, assumptions, constraints, and dependencies.
\n - Manage project budgets, financial forecasts, staffing plans, capacity requirements, and resource allocation.
\n - Provide clear, outcome-focused status updates, recommendations, and escalations to executive leadership and key stakeholders.
\n - Facilitate governance meetings, executive discussions, decision-making, and issue-resolution activities.
\n - Ensure compliance with Delivery Excellence standards, governance requirements, project controls, and change management processes.
\n - Lead business-readiness activities, including operational transition, implementation planning, communications, training, and adoption.
\n - Drive accountability across project teams and influence stakeholders without direct authority.
\n - Lead initiatives through ambiguity by establishing clear priorities, responsibilities, decisions, and execution plans.
\n - Apply lessons learned and best practices to improve delivery processes, governance, and organizational effectiveness.
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Minimum Education & Experience Requirements
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\n - Bachelor’s degree from an accredited college or university.
\n - Minimum of seven years of project management experience.
\n - Demonstrated experience successfully delivering large, complex projects on time and within budget.
\n - Experience managing multiple projects or related workstreams concurrently.
\n - Experience leading cross-functional initiatives involving business and technology teams.
\n - Experience managing project scope, schedules, budgets, resources, risks, dependencies, governance, and business readiness.
\n - Experience applying multiple project delivery methodologies, including Waterfall and Agile.
\n - Proven ability to lead at the program level while remaining grounded in formal project management discipline.
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Special Requirements
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\n - No professional certification is required.
\n - Must be able to manage competing priorities and support time-sensitive strategic, operational, regulatory, and market-readiness initiatives.
\n - Must be able to work across organizational boundaries and influence stakeholders without direct authority.
\n - Any required background checks or employment screenings will be determined according to organizational policy.
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Knowledge, Skills, and Abilities
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\n - Strong knowledge of project and program management principles, methodologies, controls, and best practices.
\n - Ability to manage complex initiatives involving 30–60 product areas and numerous interdependent business and technology workstreams.
\n - Strong strategic planning and execution skills.
\n - Excellent analytical, problem-solving, critical-thinking, and decision-making abilities.
\n - Strong financial management skills, including budgeting, forecasting, resource planning, and financial performance monitoring.
\n - Advanced risk, issue, assumption, constraint, and dependency management capabilities.
\n - Strong understanding of project governance, change control, decision management, and executive reporting.
\n - Exceptional written, verbal, presentation, and facilitation skills.
\n - Executive presence and the ability to communicate complex information clearly to diverse audiences.
\n - Strong stakeholder management, negotiation, conflict resolution, and relationship-building skills.
\n - Ability to lead through ambiguity and create clarity, alignment, accountability, and forward progress.
\n - Strong organizational and time-management skills with the ability to manage competing demands.
\n - Ability to lead cross-functional teams and drive results without direct reporting authority.
\n - Strong business acumen with a focus on measurable outcomes, implementation readiness, and continuous improvement.
\n - Proficiency with project and portfolio management systems used to manage plans, schedules, resources, budgets, risks, dependencies, and reporting.
\n - Adaptability and sound judgment in a complex, rapidly changing environment.
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Additional Desired Characteristics
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\n - Project or program management experience within healthcare or the health insurance industry.
\n - Previous experience working with Highmark or a comparable health insurance organization.
\n - Experience using Monday.com, Planview, and Oracle ERP Resource and Financial modules.
\n - Experience leading Open Enrollment Period or Annual Enrollment Period readiness planning.
\n - Experience implementing commercial and government health insurance products.
\n - Experience managing strategic, operational, regulatory, or market-readiness programs.
\n - Demonstrated ability to operate at the program level while maintaining detailed project controls and delivery discipline.
\n - Continuous-improvement mindset with experience applying lessons learned and delivery best practices.
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Work Environment
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\n - Work arrangement may be onsite, hybrid, or remote based on organizational requirements.
\n - Position operates in a professional environment requiring regular collaboration with business teams, technology teams, project resources, vendors, and executive leadership.
\n - May require participation in meetings across different departments, locations, and time zones.
\n - Occasional extended hours may be required to support major implementations, regulatory deadlines, enrollment periods, or other time-sensitive initiatives.
\n - Travel requirements, if applicable, will be based on project and organizational needs.
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Job Tags
Remote work